Good evening,
I am Luciano De Castris from Italy, for the first time in many years a dispute has been opened against me by a collector from Algeria who says he did not receive the registered letter with the stamps and is asking for a refund. I have the images from the Italian post office with the tracking that proves that the registered letter arrived in Algeria, and if it disappeared it happened in Algeria. I refused the refund and wanted to know what to do.
Thank you
regards
Luciano
Lucio57 写了：1 month agoGood evening,
I am Luciano De Castris from Italy, for the first time in many years a dispute has been opened against me by a collector from Algeria who says he did not receive the registered letter with the stamps and is asking for a refund. I have the images from the Italian post office with the tracking that proves that the registered letter arrived in Algeria, and if it disappeared it happened in Algeria. I refused the refund and wanted to know what to do.
Thank you
regards
Luciano
Hello,
The buyer yacinest opened a dispute on this matter. According to the tracking system the package didn't reach the destination and wasn't received by the recipient. Your package remains your property until received by the recipient, thus you can file a tracing request at your post office. If the package got lost you may request compensation from your post. In case of package loss you should either send (via registered mail) the same items to the buyer once again or issue a refund.
Hello,
I cannot make a written complaint to the Italian post office because the registered letter appears to have arrived in Algeria, I will send you the tracking photos. The buyer says in a message that the bag with the Italian registered letters arrived in Algeria, but the registered letter was not in the bag. They must make the complaint in Algeria. I do not understand why you always agree with the buyers, I believe that all my feedback demonstrates my honesty. It does not seem right to me to be suspended without having any fault.
I send proof of arrival, the buyer does not send any proof of Algerian post, why is he right and not me?
If you enable me to send the tracking images, you will be able to see that the registered letter has arrived in Algeria according to Poste Italiane
Lucio57 写了：1 month agoHello,
I cannot make a written complaint to the Italian post office because the registered letter appears to have arrived in Algeria, I will send you the tracking photos. The buyer says in a message that the bag with the Italian registered letters arrived in Algeria, but the registered letter was not in the bag. They must make the complaint in Algeria. I do not understand why you always agree with the buyers, I believe that all my feedback demonstrates my honesty. It does not seem right to me to be suspended without having any fault.
I send proof of arrival, the buyer does not send any proof of Algerian post, why is he right and not me?
Lucio57 写了：1 month agoIf you enable me to send the tracking images, you will be able to see that the registered letter has arrived in Algeria according to Poste Italiane
The tracking system on the post website doesn't show that the package has reached the recipient. The picture you sent me via PM doesn't show too that the package arrived at its destination and moreover received by the recipient. This picture isn't a proof either as it's not an official answer from the post. Based on this info the package can't be considered as received, thus the delivery of sold items isn't completed by you. You are not obliged to file a tracing request at your post office if you don't want to do it. In this case however you must send a new package or issue a refund without any further delays. Please, proceed with solving the issue within the next 3 days.
ok
I understand that sellers are not protected, buyers can also be smart. Give me instructions on how to proceed with the refund
When shipments are properly arranged on the post, sellers have the possibility to request a refund from the post in case a package got lost.
Please, contact the buyer and discuss it with him.
I asked for paypal address for refund but buyer doesn't respond
He hasn't visit Colnect for several days, so you need to wait for his response. For which purpose you just sent a report on this buyer? Please, refrain from the 'report collector' feature misuse.
in the report I wrote what I think, I am very angry because I am an honest person and i sent the letter that was stolen in algeria. You can't always take the side of the buyer. read my feedback , only positive, to understand my correctness.
best regards
Dott. Luciano De Castris
Lucio57 写了：1 month agoin the report I wrote what I think, I am very angry because I am an honest person and i sent the letter that was stolen in algeria. You can't always take the side of the buyer. read my feedback , only positive, to understand my correctness.
best regards
Dott. Luciano De Castris
The 'report collector' feature isn't meant to express an opinion about something and so on, please, never use it for this. It's only used to notify Colnect's administration about a member's suspicious behaviour, various violations, etc., which is not the case here.
Unfortunately you are not the first person who got their package lost when delivering by the post. You just need to act accordingly as explained above. It's not about taking anyone's side, this is simply how swapping/trading via post works.
Hi Lucio,
Thank you for accepting to refund me. I don't have paypal, i have a bank account in Belgium, the same bank account from which i've payed you.
Best regards
Yacine
So let me get this straight, can anyone report that the mail did not arrive and you force the seller to refund the sale?
Thanks for the information
I sent the refund for the transaction even though I do not agree.
Lucio57 写了：1 month agoSo let me get this straight, can anyone report that the mail did not arrive and you force the seller to refund the sale?
Thanks for the information
I sent the refund for the transaction even though I do not agree.
When a transaction is created an agreement between seller and buyer is concluded. A buyer's responsibility is to pay on a transaction in a timely manner and a seller's responsibility is to deliver sold items to the buyer. If the registered mail was used and items weren't delivered a refund is to be issued. As mentioned above the package remains a sender's property until received by a recipient and if the registered package got lost a seller may get a compensation from the post. By the way, you gave a negative rating to the buyer without a reason (it's not the buyer's fault that your package got lost), so that it's now removed. Mind that giving baseless and revenge non-positive ratings may cause account deactivation.
Since I made the refund according to your requests, I believe that the negative evaluation that the buyer gave me should also be removed
