[Resolved] Change ratings Transaktion #EdXG

[Thomas-Krampe]

I request that the two negative reviews be removed from transaction #EdXG, as we were able to clear up the misunderstanding.

The collector https://colnect.com/de/collectors/collector/jan19 will also confirm this.

Thank you

Thomas Krampe

[Skyforger]

I request that the two negative reviews be removed from transaction #EdXG, as we were able to clear up the misunderstanding.

The collector https://colnect.com/de/collectors/collector/jan19 will also confirm this.

Thank you

Thomas Krampe

You refused the buyer's payment because he paid via PayPal choosing the correct payment purpose and not as you wanted. Refusing payments on such a reason isn't correct and shouldn't happen. Setting own rules that contradict Colnect's terms of service and the marketplace workflow isn't allowed (if the workflow of a definite payment method on Colnect doesn't work well for you it makes sense not to use it). The same concerns giving baseless negative ratings in revenge (as you did on this transaction). The negative rating you gave the buyer is now removed. Please, never give negative ratings in revenge as it may cause your account deactivation.

[Thomas-Krampe]

Why do you simply close a topic even though the buyer hasn't been able to comment on the matter yet?

Furthermore, your statement is incorrect!

I don't offer the PayPal payment function integrated into Colnect at all, as it has already led to several PayPal account suspensions. (Sales of stamps from Cuba, North Korea, etc.)

I only offer PayPal upon request, and in this case, I set the rules for the conclusion of a transaction.

These are visible to all collectors, and anyone who doesn't agree to them doesn't have to order from me.

I had informed the buyer of the payment terms in a message before payment.

He didn't adhere to them, so his payment was refunded.

Until now, I thought negative reviews were intended to express dissatisfaction with unfulfilled contractual conditions (missing deliveries, defective stamps, etc.), but in this case, a contract hasn't even been concluded yet, since a mutual affirmative declaration of intent is required for this.

But I ruled this out by refunding the payment!

No one suffered any damage, so why the buyer's negative review?

Best regards,

Thomas Krampe

[Skyforger]

I don't offer the PayPal payment function integrated into Colnect at all, as it has already led to several PayPal account suspensions. (Sales of stamps from Cuba, North Korea, etc.)

I only offer PayPal upon request, and in this case, I set the rules for the conclusion of a transaction.

These are visible to all collectors, and anyone who doesn't agree to them doesn't have to order from me.

I had informed the buyer of the payment terms in a message before payment.

He didn't adhere to them, so his payment was refunded.

Until now, I thought negative reviews were intended to express dissatisfaction with unfulfilled contractual conditions (missing deliveries, defective stamps, etc.), but in this case, a contract hasn't even been concluded yet, since a mutual affirmative declaration of intent is required for this.

But I ruled this out by refunding the payment!

No one suffered any damage, so why the buyer's negative review?

Best regards,

Thomas Krampe

As mentioned previously, setting own rules that contradict Colnect's terms of service and the marketplace workflow isn't allowed. Colnect has an integrated PayPal payments system, so if using PayPal it should be listed only as the respective PayPal payment method on Colnect. Listing PayPal as other method is incorrect (by the way, sale listings don't show details of this payment method, so they aren't "visible to all collectors" as you stated), please, set correct payment methods ASAP.

[jan19]

Dear Sirs,

Yes, I attend to the request, no more conflict between us, everything was OK with the transaction.

KR

Istvan

[jan19]

Dear Sirs,

Yes, I would like to confirm that we successfully completed the transaction and consequenty I'd like to change my rating regarding transaction #EdXG from negative to positive.

Thanks.

Istvan [jan19]

I request that the two negative reviews be removed from transaction #EdXG, as we were able to clear up the misunderstanding.

Thank you

Thomas Krampe

[Skyforger]

Dear Sirs,

Yes, I would like to confirm that we successfully completed the transaction and consequenty I'd like to change my rating regarding transaction #EdXG from negative to positive.

Thanks.

Istvan [jan19]

Actually you shouldn't have complied with the seller's demands to help him avoid paying PayPal fees. Since the seller incorrectly used Colnect's marketplace, which caused inconveniences and PayPal usage violation, the negative rating is considered to be justified and thus won't be removed. Happy Colnecting.